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\nThis page lists every public page of Gift Willow in one place — collections, help pages and policies — and explains how the shop is organised, so you can find what you need in one or two clicks. The list below updates automatically when collections and pages change.
\nThe shop has two ways in: by kind of gift and by person. Both lead to the same products, so choose whichever matches how you are thinking.
\nThe Shop page shows every product together.
\nHere is the full range, grouped by kind of gift, with one line about each product. Prices and options are on each product page.
\nIf you are shopping for one person, start with the recipient collections: they are short and already filtered for Mom and Grandma, Dad and Grandpa, or the whole family. If you already know the kind of gift — “a blanket for her chair”, “an ornament for the tree” — open that product collection instead. Personalised products show their fields on the product page, and finished designs are ready to order without typing anything. Every product page links to the Size Guide and lists delivery and return times beside the Add to cart button.
\nCollections with products appear in the automatic list at the top of this page. Product pages are not listed one by one there; you will find each of them in the collection lists above and through the search icon.
\nIf you received a Gift Willow item and want to know more about it, look it up in the collection lists above. Each product page lists its size and the care details we can confirm. For an exchange or a problem with the item, go to Returns & Exchanges or write to us directly — you do not need the buyer to contact us on your behalf for a return, and returns are free within 60 days of delivery.
\nRecipients outside the United States — in Canada, Australia or New Zealand — follow exactly the same steps, and returns from those countries are free too.
\n| Page | \nUse it when you want to… | \n
|---|---|
| Help Center | \nsee every help topic in one place | \n
| FAQs | \nfind quick answers about names, sizes, delivery and returns | \n
| Size Guide | \ncompare blanket, pillow, ornament and keepsake sizes and see how much text fits | \n
| Order Tracking | \ncheck the status of an order with your order number and email | \n
| Shipping & Delivery | \nknow delivery times, countries, costs and how to plan for a date | \n
| Cancel or Change an Order | \nfix a name, change a size or cancel within 24 hours | \n
| Returns & Exchanges | \nsend something back within 60 days with a free label, or exchange it | \n
| Refund Policy | \nknow when and how your money comes back | \n
| Contact Us | \nemail us and know what to include | \n
| Submit a Ticket | \nopen an email with the right subject line for your topic | \n
| Page | \nWhat it covers | \n
|---|---|
| Payment Methods | \ncurrency, payment options at checkout, declined payments, store credit | \n
| Privacy Policy | \nwhat we collect, how names you type are used, retention and your rights | \n
| Terms of Service | \nthe agreement for using the site and ordering, governed by Wyoming law | \n
| Intellectual Property Policy | \nour designs, brand names we don’t print, reporting concerns | \n
| DMCA | \nhow to send a copyright notice | \n
| About Gift Willow | \nwho we are, what we make and our promises | \n
If you have already ordered, three pages cover almost everything: Order Tracking for where your order is, Cancel or Change an Order for anything within 24 hours, and Returns & Exchanges for anything after delivery. For anything else, email support@giftwillow.shop; we reply within 24 hours on business days.
\nIf you ever find two pages that seem to say different things, please tell us — the numbers above are the ones that apply, and we will correct the page.
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